12 Modules Covered in The Holiday Rep Ticket Diploma

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Who is the course for?
If you want to work as a club rep, family rep, children's rep, campsite courier, entertainer, administration assistant, transfer rep or any kind of rep then this course is for you. If you want to know what being a holiday rep is all about before applying then this course is also for you.

What will I Study?
There are 12 separate modules for you to study online and in your own time. The modules will give you a deeper knowledge of the different roles overseas and help you with the whole recruitment process. Each module ends with an exam that is to be completed online, so you don't have to worry about attending any training venues or sitting in a stressful exam room. Once your exams have been submitted they will be marked and your progress report will be updated to show each modules results.

How do I view the Modules and how long does the course take?
The course work that is contained within your course is in the form of online manuals, printable manuals and online videos. There is around 20 hours worth of study material in total contained within your training course and no time limit set for you to complete your course

Do I get help with applying?
Yes, you will have unlimited access to your own recruitment advisor who will help you apply. You will also have access to training videos and a recruitment manual to give you inside knowledge of how to act at your holiday rep interview. click here for more information

Do I receive a Diploma?
Your tour operator approved Holiday Rep Ticket Diploma is awarded to you on completion of the online training course.

Below is an overview of your 12 Modules included in your course

So what are the requirements needed to become a holiday rep and what role would suit me?

There are many misconceptions about what is needed to become a rep, so we have put together the requirements and the responsibilities for each role for most tour operators. In this module you will find the basic requirements needed to become any kind of holiday rep.

Not sure what kind of rep you want to be? Then this module will really answer your questions about what holiday rep would suit you best.

As you are the face of the tour operator you are normally the first person the holiday maker sees. An approachable, friendly and welcoming manners are vital to make the holiday maker feel instantly at ease.

This module will give you an understanding of what the qualities are needed. This will benefit you when attending your holiday rep interviews and make you a better holiday rep whilst in resort.

Although working as a holiday rep you will be required to work on your own initiative you will also be faced with many situations that would require you to communicate and work in teams.

This module will help you at your interview when role playing in group activities, as well as helping in the role when working as a holiday rep.

Being a holiday rep means that your work load can be varied from day to day. However here is a break down of the typical duties you may need to do to get a taste of what will be expected of you.

This is a great module and will answer all those questions you have about what being a holiday rep is really all about.

Paper work plays a huge part when working as a holiday rep and this must be completed within certain deadlines, this is where experience of admin will be particularly beneficial to you.

This module will cover the forms used by tour operators and give you a better understanding of why paperwork is so important.

Welcome meetings are a weekly or even daily occurrence for reps.In this module we are going to break down the parts which form the basis of a welcome meeting.

This module will give you some great tips to help you once working in resort to earn some extra euros.

Customer service is a term that some people have a vast knowledge about and some people not very much. If you are working in a customer environment such as in a shop, a restaurant, a hairdressers you will have already gained plenty of customer service experience. But what is the definition of customer service?

A Great module to give you the know how on how to act whilst in resort, but also to help you at your interview, whan asked customer service typed questions.

Unfortunately, it is a fact of life that holiday reps will have to deal with complaints and the majority of these will be brought to your attention when visiting your hotels. Complaints can happen at any time and you may have to deal with holiday makers dissatisfied in many situations.

This module will give you some great tips on how to answer customer complaints once working in resort.

As a holiday representative your main role is to make sure that the holiday makers stay is an enjoyable one. However, you are also responsible for ensuring the safety of the holiday maker whilst staying in their accommodation.

This module will give you a deeper insight into working as a holiday rep and the importance of health and safety.

Liquidation is quite a big part of a holiday reps duties and one of the most important as reps that don't get the hang of it tend to not last long as they simply cant afford to do so.

This module will help understand currency conversion and aid you when attending your interviews and when you work in resort.

Here you will find vital information about giving presentations at your Holiday Rep interview successfully.

This is a vital part of the recruitment process and a great module that will have you feeling more confident about presenting at your interview.

Here you will find vital information about completing your application forms, designing a CV and how to get through a Holiday Rep interview successfully.

All the information included in this module has been sourced from major tour operators and experts within the field of recruitment. This will allow you to prepare for the application and interview process and make the best possible impression to the tour operator.

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